In Hotel Mythology, the General Manager (GM) is also known as a Hotel Manager or sometimes an hotelier. He/she oversees the efficient and profitable running of the hotel or lodging property. He/she’s a creature with the head of a highly intelligent computer and the body of a man or, to use Roman poet Ovid-words, a being that is”part man and part bull”, a Minotaur.
The GM, as the Minotaur in the labyrinth, is at the center of the Hotel, the Hotel being an elaborate maze-like construction designed according to the Hotels Design company and his Hotel Management Company’s standards, but also according to the Owner’s desires.
The General Manager is responsible for all aspects of operations at the hotel, for day-to-day staff management and for guests.
He or she is usually like an ambassador for the brand and the hotel provides leadership and strategic planning to all departments in support of service culture and maximises operations and guest satisfaction.
- Providing effective leadership to hotel team members.
- Drawing up plans and budget (revenues, costs, etc.) for the owners and management of the Hotel staff; Finance and budgets; Marketing and sales.
- Preparing a monthly financial reporting for the owners and stakeholders.
- Leading in all aspects of business planning.
- Delivering hotel budget goals and setting other short and long term strategic goals for the property.
- Developing improvement actions, carrying out costs savings.
- Ensuring that monthly financial prospects for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Hiring and managing the hotel management team and acting as a final decision maker in hiring a key staff.
- Coordinating with HOD (Head Of Department) for the implementation of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
- Managing and developing the Hotel Executive team to ensure career progress and development.
- Overseeing the operational functions of the hotel, according to theOrganizational chart.
- Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and its development through strong sales prospects.
- Renovations, maintenance and projects
- Maximising room yield and hotels/resort revenue through innovative sales practices and yield management programs.
- Issues or emergencies relating to guests, hotel staff or the hotel property
- Public relations and dealing with the media as well as a myriad of other duties.
- Ensuring full compliance with Hotel operating controls, SOP’s, policies, procedures and service standards.
- Handling complaints, and overseeing the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Responding to audits to ensure continuous improvement is achieved.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Managing on-going profitability of the hotel, by ensuring revenue and guest satisfaction targets are met and exceeded.
The General Manager’s duties depend on the size and on the main function of the hotel (for example, a convention centre). A General Manager of a large full-service hotel will have more of an administrative job, overseeing managers and departments, while a manager of a smaller hotel is likely to take on some of those roles himself.
The term General Manager, which comes from the Ancient Latin word “manu agere” (Manage), contains the definition of an executive person who has overall responsibility for managing both the revenue and cost elements of a company’s income statement, known as profit & loss (P&L) responsibility.
“General Manager” was originally a proper noun referring to this mythical figure of Manager. The use of “Manager” as a common noun to refer to members of a generic species of AI-headed creatures developed much later, in 20th-century fantasy genre fiction.
In many cases, the general manager of a business is given a different formal title or titles. Most corporate managers now are given the titles of chief executive officer (CEO) or president.
The General Manager reports to the hotel owner(s), a management company or a board of directors and Area General Manager.
It’s very hard to find the perfect General Manager of a Hotel Labyrinth, this Mythological person is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
It’s very hard to find the perfect General Manager of a “Hotel Labyrinth”, this Mythological person should be an enriched and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
Available to consider the brand itself as his own Brand and to work when needed, including long shifts, unusual hours, weekends, holidays, and nights. This is necessary due to the nature of lodging: people stay overnight, on weekends and on holidays.
It’s like a Mythological figure with a fantastic oral and written communication skills, it’s like Antifonte, one of the best antique Greek speakers, who was the first who got the publications of his works; Good at working both alone and in a team; with super powers in problem-solving and great abilities to be calm, clear, quick thinking when putting under pressure.
How to become a hero and a Mythological figure?
First, we need to study the Greek mythology which is explicitly embodied in a large collection of narratives and, implicitly, in Greek representational arts, such as vase-paintings and votive gifts. Greek myths’ attempts to explain the origins of the world, and narrate the lives and adventures of a wide variety of gods, goddesses, heroes, heroines and mythological creatures. Mythical narration definitely plays an important role in nearly every genre of Greek literature.
But for a comprehensive hotel education program, it’s very important to choose a 4-year bachelor program. However, there are other options, such as certifications, associate degrees and training programs, readily available as well. Always make sure that the program you’re looking into is accredited by the ACPHA, meaning that it has been evaluated and approved by an authoritative agency. General Manager needs to have a good education such as a diploma in hospitality management and being plenty of industry experience.
Remember that Hotel General Managers are in charge of estimating costs draw up plans and budget of food, dealing with Finance and budgets, marketing sales and much more. So it’s an essential skill to learn how to budget. In the end, hotel managers need to have made a decent profit, and at the same time have satisfied all customers with a pleasant and accommodating hotel experience.
Experience is also needed: at least 15 to 20 years experience in the hospitality industry, with significant experience in the luxury and international hotel field, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Assistant General Manager.
Be careful aspiring General Manager, Minotaur is eventually killed by the Athenian hero Theseus.